More self-service in China
 
Hua Xia Bank, China’s 13thlargest financial institution, is upgrading and expanding its self-service operations to improve customer service. Wincor Nixdorf is providing a helping hand.
 
Hua Xia Bank has a thriving  business with small and medium-sized enterprises and private clients. The bank, which is listed on the Shanghai stock exchange and includes Deutsche Bank as one of its stockholders, is a partner for local businesses and private customers, especially in rural areas where it operates a network of branches in villages and small towns. And it is successful as its steady growth shows.
 
 
Currently, Hua Xia Bank’s network consists of more than 400 branches and service points. To further improve its customer service, the bank aims to upgrade and expand its self-service offerings. The bank’s objectiveis to increase internal efficiency and offer greater accessibility and services through advanced hardware. By transferring more services from the counter to self-service zone, the bank intends to help clients manage their routine banking tasks faster and more conveniently, hence increasing customer satisfaction
 
More efficient, more accessible
 
To achieve these goals, Hua Xia Bank works with partners offering top hardware and software solutions, and Wincor Nixdorf is one of them. Being the IT solutions provider, Wincor Nixdorf has been a key supplier of equipment to the bank since 1999 and after a three-year interruption, has once again been selected as one of three vendors to supply cash recycling systems in the future. Among the key criterias are: high product quality and performance, a good local service support team and professional services, as well as the industry know-how capability. “Good and reliable services are really important to ensure system availability, thus resulting inhigher customer satisfaction,” says Mr Li Yinbo, Vice Director of IT Consolidation Office, Hua Xia Bank.
 
In general, the bank aims to establish a long-term partnership with its selected partners and enhance its image with advanced technology and reliable products and solutions. Wincor Nixdorf has provided the bank with a sophisticated holistic solution designed to meet future requirements. It includes ATM, cash recycling terminals and automated teller safes as well as cash cycle management, consulting and software. Additional benefits include its German design and precision engineering as well as the CINEO technology with Cash Cycle Management solutions.
 
For Hua Xia Bank, the first step is a massive expansion of its self-service channel.

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